Privacy Policy — How rbajre Protects Your Data

Information We Collect

rbajre collects personal information from you in order to provide a fully functional, secure, and compliant online gaming experience. The categories of information we collect, and the contexts in which we collect them, are set out below.

Information You Provide Directly

• Registration data: Full legal name, date of birth, residential address, email address, mobile phone number, and chosen username when you create a rbajre account.
• KYC verification documents: Government-issued photo identification (national NID card, passport, or driver's licence), proof of address (utility bill, bank statement), and proof of payment method ownership submitted during the verification process.
• Payment information: Mobile financial service account details (bKash, Nagad, Rocket, Upay) or bank account information provided when making deposits or requesting withdrawals. rbajre does not store full card numbers; payment processing is handled by trusted third-party processors.
• Communications: Messages, support tickets, live chat transcripts, and email correspondence you send to rbajre's support team.
• Responsible gaming declarations: Self-exclusion requests, deposit limit settings, time-out elections, and any other responsible gaming preferences you set on your account.

Information Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone setting.
• Usage and behavioural data: Pages visited, games played, wagers placed, session duration, click paths, and feature interactions within the rbajre platform.
• Transaction data: A full record of your deposit and withdrawal history, bonus claims, and wager outcomes associated with your account.
• Cookie and session data: Information stored via cookies and similar technologies as described in Section 4 of this Policy.

Information From Third Parties

In limited circumstances, rbajre may receive information about you from third-party sources, including identity verification agencies used for KYC purposes, payment processors confirming transaction status, and fraud prevention services that flag high-risk account activity. Information received from these sources is treated with the same level of care as data you provide directly.

How We Use Your Information

rbajre uses the personal information it holds about you for specific, legitimate purposes. We do not use your data for purposes that are incompatible with those originally disclosed to you at the point of collection. The primary purposes for which your data is used are as follows:

Marketing Communications: rbajre will only send you promotional communications — including bonus offers, seasonal promotions tied to events such as Eid, BPL cricket season, or Pohela Boishakh — if you have provided express consent to receive such communications at the time of registration or at a later date through your account preferences. You may withdraw this consent at any time by updating your notification settings or contacting support.

Sharing & Disclosure of Data

rbajre does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We may, however, share your information with the following categories of recipients where necessary to provide our services or comply with our legal obligations:

Payment Service Providers

When you make a deposit or request a withdrawal, the relevant payment service provider — bKash, Nagad, Rocket, Upay, or a supported bank such as BRAC Bank, Dutch-Bangla Bank, Islami Bank, City Bank, or Sonali Bank — will receive the transaction details necessary to process your payment. These providers operate under their own privacy policies and are bound by financial industry data protection standards.

Game Content Providers

The rbajre platform hosts games developed and operated by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game from one of these providers, certain session and wagering data may be transmitted to the provider's servers to run the game. This data is shared under licence and data processing agreements and is used exclusively for game operation purposes.

Identity Verification and Fraud Prevention Services

rbajre uses third-party KYC and fraud prevention services to verify your identity and detect fraudulent activity. These services may receive your identification documents and transaction data as part of the verification process. All such providers are vetted for data security compliance before engagement.

Legal and Regulatory Disclosure

rbajre may disclose your personal information to law enforcement agencies, regulatory bodies, financial intelligence units, or courts of law where required to do so by applicable law, court order, or regulatory directive. Such disclosures are made only to the extent required and are documented internally.

Business Transfers

In the event that rbajre undergoes a merger, acquisition, or transfer of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer through the platform or by email before it takes effect, and the successor entity will be required to honour the commitments made in this Privacy Policy.

Cookies & Tracking Technologies

rbajre uses cookies and similar tracking technologies on its website to ensure the platform functions correctly, to maintain your session while you are logged in, and to gather aggregate statistical information about how users interact with the site. This section explains what cookies we use and why.

What Are Cookies?

Cookies are small text files that are placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your preferred language, login status, and session details — so that the site works more efficiently and provides a more personalised experience on return visits.

Types of Cookies Used by rbajre

rbajre does not use advertising cookies, retargeting cookies, or cross-site tracking pixels. We do not allow third-party advertising networks to set cookies through the rbajre platform.

Managing Cookies: You can control and delete cookies through your browser settings at any time. Please be aware that disabling strictly necessary cookies will prevent the rbajre platform from functioning correctly — in particular, you will not be able to maintain a logged-in session without session cookies enabled.

Data Retention & Storage

rbajre retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce agreements. The specific retention periods that apply to different categories of data are set out below.

• Account registration data: Retained for the duration of your active account relationship with rbajre, and for a minimum of five (5) years following account closure to comply with anti-money laundering record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later, in line with financial compliance obligations.
• Transaction records: All deposit, withdrawal, wager, and bonus transaction records are retained for a minimum of five (5) years following the date of each transaction.
• Customer support communications: Retained for up to three (3) years from the date of the interaction, or longer if the communication is relevant to an ongoing dispute or investigation.
• Marketing preferences and consent records: Retained for as long as your account is active plus one (1) year following account closure, to demonstrate compliance with consent obligations.
• Analytics data: Aggregated and anonymised analytics data may be retained indefinitely as it cannot be traced back to any individual user.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion is not immediately possible due to technical constraints, the data will be isolated from active processing until it can be securely destroyed.

Data Storage Location: Your personal data is stored on secure servers. rbajre implements appropriate technical and organisational measures to protect data in storage against unauthorised access, accidental loss, destruction, or damage.

Your Privacy Rights

rbajre respects your right to control your personal information. The following rights are available to you as a registered user of the rbajre platform. To exercise any of these rights, contact our support team at [email protected] (plain text — not a clickable link) with a clear description of your request. We will respond within a reasonable timeframe, typically within 30 days.

Data Security Measures

rbajre takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational measures designed to protect your information against unauthorised access, disclosure, alteration, and destruction. Key security measures in place include:

• SSL/TLS Encryption in Transit: All communications between your browser or device and the rbajre platform are encrypted using industry-standard Transport Layer Security (TLS) protocols, preventing interception by third parties.
• Encryption at Rest: Sensitive personal data and financial records stored on rbajre infrastructure are encrypted at rest using strong encryption algorithms.
• Access Controls: Access to personal data held by rbajre is restricted on a strict need-to-know basis. Staff and contractors are granted access only to the data necessary to perform their specific role, and all access is logged and audited.
• Account Security Features: rbajre offers account-level security features including password protection and optional two-step verification. Players are encouraged to use a strong, unique password and to enable two-step verification to protect their account from unauthorised access.
• Fraud Detection Systems: rbajre maintains automated systems that monitor transaction patterns and login activity for signs of fraud, account takeover, or money laundering. Suspicious activity triggers an internal review process.
• Penetration Testing and Security Reviews: rbajre's platform infrastructure undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a data security incident that poses a risk to your personal data, rbajre will take immediate steps to contain the incident, assess the scope of impact, and notify affected individuals and relevant authorities as required by applicable law.

While rbajre implements robust security measures, no platform can guarantee absolute security against all possible threats. You play an important role in protecting your own account by keeping your login credentials confidential, logging out of shared devices, and reporting any suspicious account activity to support immediately.

Changes to This Policy

rbajre reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. When we make changes to this Policy, the "Last Updated" date shown at the top of this page will be revised accordingly.

For minor changes — such as clarifications of existing practices, corrections of typographical errors, or updates to contact details — we will update the Policy without specific notification. For material changes that affect your rights or the way in which we process your personal data, rbajre will provide reasonable advance notice through one or more of the following channels:

• A prominent notice on the rbajre website homepage or login page
• An email notification to your registered email address
• An in-platform notification visible when you next log in to your account

Your continued use of the rbajre platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any material change to this Policy, you should cease using the platform and may request account closure by contacting our support team.

We encourage you to review this Privacy Policy periodically to stay informed about how rbajre protects your information. The most current version of this Policy is always available at https://rbajre.net/privacy-policy.